"Service" is a fremdworte by AXA. My initial calls were basically ignored. Then a problem was found but nothing done. Some sort of data restriction preventing the generation of a simple document. Instead of contacting me, the matter was left until I called again and again and again. What was the object, wait until I die? Or was the problem going to solve itself. It is not the first time I have had poor service by AXA. I have done everything I can to move to a new health provider but without luck. The service I get for a private amount of around *** Euros per month is non existent. It gives me great pain every month to see this money go from my account to an organisation that has no interest in anything other than taking my money. The staff are argumentative, not client or solution focused and only interested in lecturing me about how hard it is and how they can do nothing.